Professional Summary

Highly accomplished and results-oriented learning and development leader with 15+ years of experience designing, developing, and delivering innovative learning solutions that drive business results. Proven ability to lead and motivate teams, build strong relationships with stakeholders, and manage complex projects. Expertise in instructional design, e-learning, leadership development, and talent management.

Education

North Carolina State University, Raleigh, NC

Master of Education (M.ED.) Learning Design and Technology (anticipated graduation May 2025)

University of North Carolina, Asheville, NC

Bachelor of Arts (BA) Literature; Bachelor of Arts (BA) Classics

UC Irvine, Coursera.org

Virtual Teacher Specialization

A five-part MOOC series covering the foundations for virtual instruction, including performance assessment, emerging technologies, and advanced instructional strategies. Completed with distinction.

Experience

Xylem

Director, Education and Training

July 2022 - Present

  • Lead team of 15+ instructional designers and training facilitators to design, develop, and deliver technical training content for Xylem Americas brands, including Bell & Gossett, Flygt, Godwin, Goulds Water Technologies, Leopold, Sanitaire, Sensus, and Wedeco.
  • Designed and implemented Xylem-specific consultative sales training program for NA sales team.
  • Developed and implemented a succession planning initiative for team members.

Manager, Education and Training

July 2019 - July 2022

  • Led a team of instructional designers and trainers in the design, development, and delivery of content for Sensus North American and international customers, internal sales teams, and distribution partners.
  • Created and managed certification programs for 250+ distributors and channel partners, resulting in a 25% reduction in support tickets and increased customer satisfaction.
  • Served as founding member of the Xylem Learning Council, a Community-of-Practice focused on aligning training practices across the Xylem enterprise, including the implementation of common instructional design principles and delivery methods.

Channel Training Manager

September 2016 - July 2019

  • Designed and developed online training modules for internal sales staff and external distribution partners.
  • Created webinar archive to deliver asynchronous training, delivering over 2k playback hours..

GCFLearnFree.org, Raleigh, NC - Instructional Designer; Digital Media Specialist

March 2012 - September 2016

  • Designed and developed asynchronous tutorials and quizzes covering a range of subjects including grammar, computer literacy, math, and career skills. Created screencasts and live-action video tutorials through scripting, recording, and editing.
  • Developed custom assignments for GCFLearnFree.org's IACET accredited online class program, which were utilized daily by instructors to award an average of 400 CEUs each month.

Wiley Publishing Services, Cary, NC - Managing Editor

July 2010 - March 2012

  • Created and led weekly training sessions on the use of various manuscript submission websites for authors, reviewers, and editors.
  • Efficiently managed editorial workflow for multiple scientific, medical, and scholarly journals, including the careful evaluation of 25-50 daily submissions per journal.

Conference Presentations

  • Xylem Reach 2024, Atlanta, GA – FlexNet 201 for Electric Utilities

  • Xylem Reach 2023, Orlando, FL – Introduction to FlexNet

  • Xylem Reach 2022, Washington D.C. – Managing Electric Devices and Radio Configurations

  • Xylem Reach 2019, Anaheim, CA – Introduction to FlexNet, Sensus Analytics

  • Masie Learning 2015, Orlando, FL - Engagement through Shorter, More Personal Videos

Noteworthy Projects

  • 2025 – Present Workstream Lead, Extended Enterprise LMS:
    Oversee the data transfer and user experience between our existing Learning Management System (LMS) tools as we consolidate to a single LMS with Workday Learning for users who are external to Xylem.
  • 2023 – 2024 Core Project Team, Workday Learning LMS:
    Assisted the transition from existing LMS tools to our consolidated solution with Workday Learning for users internal to Xylem, including data migration, content management, and repackaging SCORM files to accommodate new system requirements.
  • 2021 – Present Steering Committee, Xylem Reach Conference:
    In this role, I lead the design, development, and implementation of the conference agenda for Xylem Reach, the annual users’ conference for unities who utilize the FlexNet communication network for their Advanced Metering Infrastructure (AMI) technology.
  • 2020 – Present Administrator, Xylem Academy Administrator:
    Administer external access to Xylem’s learning content.
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Program of Study